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FAQ

What is the shipping time?

Delivery time is around 2 to 4 weeks. This is an estimate only and 90% of orders are delivered in 1 to 2 weeks. If you have any concern regarding the delivery, please contact us at thegravitycase@outlook.com

Do you include worldwide delivery?

Yes we do offer included Tracked delivery to any country.

Where do we ship your product?

Our office is based in Newcastle, in the United Kingdom. Our international warehouse is located in China.

Do you provide tracking / tracking information for the product?

Yes, you should receive it by email or sms within 3 working days after you ordered.

Missing some items from my order, what's going on?

Our products are shipped separately according to your order. For example, if it contains items from two different warehouses, there will be two deliveries. The rest of the order will certainly arrive shortly.

I received a damaged item. What can I do?

We are sorry to hear that. Simply send us an image of the damaged item in question to thegravitycase@outlook.com and we will send you a similar replacement item as soon as possible.

I have still not received my order. What takes so much time?

We do apologise for the delay. Sometimes international shipping may take longer than expected due to customs clearance. You can instead trace your order and see where it is at any time. If you still feel that you need help in tracing your package or would like to inquire about it, please contact us by email at the following address: thegravitycase@outlook.com or fill in the "Contact" form.

Do you have a refund policy?

We do our best to solve any problems that our customers might encounter with their articles online. We will only refund items that are damaged or out of the delivery limit. The refund request should be made within 30 days from the date of delivery. For more information, please read more about our refund policy.

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